Stupidity!!!

[ASR_Q301]

I thought I might like to show how stupid some of the internet providers ACTUALLY are here in Australia.

At my part time weekend job on Saturday, I was installing the new Broadband internet, it was all fine until the email wasnt working, thanks to Outlook Express. I then rang Big Bond (Telstra) to say I am having problems with my email inbox.

What do they do!??!?! SEND ME AN EMAIL on how to fix it!!!! x(

Anyone else think this is a LITTLE stupid?!

>Mike Forster<
Perth, Western Australia

pacificnational_nr103@hotmail.com
http://forums.flightsim.com/cgi-bin/dcforum/dcboard.cgi?az=view_attachment&file=404bdd7d51111154.jpg

http://www.trainweb.org/aussiepix

[NewEnglandRailFan]

That is funny. ROFLMAO!

:D

[renevanh]

I'm constantly under attack... and who attacks me? My ISP, and other ISP's...

Send my ISP (tiscali (The Netherlands ;) ) an e-mail, and what do they say...?

This IP adresses aren't from us. (!!)
The WhoIs of my firewall gives me quite detailed information... Tiscali Netherlands B.V. with the adress, the name of the person in charge of the PC where the attacks comes from and so on...

Not really big fun, but quite idiot...

regards,

René

P.s.: blocked IP adresses manually, but they keep trying...

[sniper297]

I once had Earthlink, now I have SBC Ameritech. Since the whole mess struck me as so wierd I saved the email exchanges in a text file before I cancelled Earthlink:

--- James Ward
--- jwarde@earthlink.net
--- EarthLink: It's your Internet.
I have a problem that just started last week, when my daughter sends me jpeg pictures as an attachment they are unreadable. It has to be on my end, because my oldest son and my other daughter are getting the same files with no problems. The attachments are somehow getting garbled before I get them.

/////////////////////////////////////////////////////////////////////////////////////

Dear James,

Thank you for contacting us.

The following steps will walk you through being able to view .jpg
attachments using Outlook Express and Internet Explorer:

1. Click on Edit, then Preferences in Outlook Express
2. Double click on Receiving Files
3. Click on File Helpers
4. On the right hand side, click on Add
5. Type in JPEG in the Description box
6. Under Extension: type in .jpg, .jpeg
7. Under MIME TYPE: type in image/jpeg
8. Under File type: type in JPEG
9. Click the Browse button
10. Go to the Internet Explorer folder and double click on the
Internet Explorer application
11. Select Binary Data under Encoding
12. Check the boxes: "Use for incoming" and "use for outgoing" only
13. Under Download to: select Temp Items folder
14. Under How to handle: select View with Browser
15. Click the Browse button again, this time the one at the bottom
16. Go to the Internet Explorer folder and double click on the Internet
Explorer application
17. Click OK, then click OK again



We have further information about Internet access through EarthLink at

our customer support site:

http://support.earthlink.net

(Also accessible from the "Support" link on the top right of your
Personal Start Page.)

If you need any further assistance, please let us know.


--Meena S.
Electronic Support
EarthLink, Inc.
The #1 Provider of the Real Internet

/////////////////////////////////////////////////////////////////////////////////////

--- James Ward
--- jwarde@earthlink.net
--- EarthLink: It's your Internet.
I don't think you understood me, IE explorer is perfectly happy to
open any jpg file I get from the internet or scanner or conversion from another paint program. My Email attachments work fine when I send a jpg OUT to someone else, but when someone sends ME a jpg it arrives in my mailbox converted somehow to a text file. Saving it as a jpg doesn't help either,because no image viewer recognizes it as a valid graphic file format.
I'm sending you an attachment of exactly what I received.

/////////////////////////////////////////////////////////////////////////////////////

Dear James,

Thank you for contacting us.

The following steps will walk you through being able to view .jpg
attachments using Windows picture and fax viewer:

1. Download the jpg file to your desktop.
2. Select the jpg file with the mouse.
3. Click the right mouse button, select "Open With".
4. Browse to the Windows Picture and fax viewer.
5. Check the box for "Always open with this program".
6. Click Okay.

You should now be able to view jpeg pictures.

We have further information about Internet access through EarthLink at

our customer support site:

http://support.earthlink.net

(Also accessible from the "Support" link on the top right of your
Personal Start Page.)

If you need any further assistance, please let us know.

--Sanjia D.
Electronic Support
EarthLink, Inc.
The #1 Provider of the Real Internet

/////////////////////////////////////////////////////////////////////////////////////

--- James Ward
--- jwarde@earthlink.net
--- EarthLink: It's your Internet.

Man, that's all I need, minimum wage morons typing keywords into some kind of troubleshooting wizard program, then happily disgorging whatever answer spews out without the slightest understanding of what any of it means. Do you people have any actual support techs?

I can VIEW any jpeg either downloaded from the internet or copied from a disk, that's not the problem. Until last week I could also view any jpeg that came to me in an email attachment. I'm not GETTING jpegs in the email now, something at YOUR end is intercepting the jpegs and garbling them or converting them to text files before sending them on to me! Would you PLEASE look at the attachments to this message?!

/////////////////////////////////////////////////////////////////////////////////////

Dear James,

Thank you for contacting us.

The following steps will walk you through being able to view .jpg
attachments using Outlook Express and Internet Explorer:

1. Click on Edit, then Preferences in Outlook Express
2. Double click on Receiving Files
3. Click on File Helpers
4. On the right hand side, click on Add
5. Type in JPEG in the Description box
6. Under Extension: type in .jpg, .jpeg
7. Under MIME TYPE: type in image/jpeg
8. Under File type: type in JPEG
9. Click the Browse button
10. Go to the Internet Explorer folder and double click on the
Internet Explorer application
11. Select Binary Data under Encoding
12. Check the boxes: "Use for incoming" and "use for outgoing" only
13. Under Download to: select Temp Items folder
14. Under How to handle: select View with Browser
15. Click the Browse button again, this time the one at the bottom
16. Go to the Internet Explorer folder and double click on the Internet
Explorer application
17. Click OK, then click OK again



We have further information about Internet access through EarthLink at

our customer support site:

http://support.earthlink.net

(Also accessible from the "Support" link on the top right of your
Personal Start Page.)

If you need any further assistance, please let us know.


--Gopalasamy B.
Electronic Support
EarthLink, Inc.
The #1 Provider of the Real Internet

/////////////////////////////////////////////////////////////////////////////////////

x( Well, at that point I gave up and changed ISPs. SBC has real live techs who understand computers. :7

[adamb]

What do you expect from Telstra Mike, just wait untill they are 100% private! :p

Man, that's all I need, minimum wage morons typing keywords into some kind of troubleshooting wizard program, then happily disgorging whatever answer spews out without the slightest understanding of what any of it means.

LMAO Jim! So true...so true :D

Adam